What personal information do we collect?

We collect personal information when you:
• Make a booking or rental inquiry
• Submit a contact form or email us
• Subscribe to newsletters or updates
• Enter into rental agreements

Types of information may include:
• Full name
• Email address
• Phone number
• Rental preferences and travel dates
• Property details (if you’re an owner)
• IP address and browser info (for analytics)

We do not collect or store any payment details (credit card, banking, PayPal credentials) on our servers.

How We Use Your Information

Your personal data is used for:

• Communicating with you about your booking or property
• Sending updates or promotional content (if opted-in)
• Customer service and support
• Rental contract administration
• Internal analytics and performance optimization

We will only use your data for the purposes for which it was collected unless legally required otherwise.

1.Data Sharing

We may share your information:
• With property owners or guests for booking coordination
• With our internal contractors (e.g., cleaners, service providers) on a need-to-know basis
• When required by law or legal process

We do not sell or rent your information to third parties.

2. Data Retention & Security

We retain your personal data only as long as necessary to fulfill the purposes outlined above, or as required by law.We use industry-standard safeguards to protect data, including:

• Secure servers and encrypted connections
• Limited access by authorized personnel only
• Secure communication platforms (where possible)

3. Your Rights

You have the right to:
• Access the personal data we hold about you
• Request corrections or deletions
• Withdraw consent for future communications

To do so, contact:
Email: info@elmystays.com

4. Cookies & Analytics

Our website may use cookies and tracking tools to understand usage patterns and improve the site. You can disable cookies through your browser settings.

5. External Links

Our website may contain links to third-party websites (e.g., Airbnb, VRBO, PayPal). We are not responsible for their privacy practices. Please review their policies separately.

6. Updates to this Policy

We may update this policy periodically. The effective date at the top will reflect any changes. Your continued use of our services implies acceptance of the updated policy.

Terms and Conditions

Please review our Terms & Conditions here

How to contact us

For privacy queries, please contact us at elmystays@gmail.com or at +1 (778) 696-2283.